Rewards & Referrals: effective 1/1/19. Points are received for referring a new client to the salon (20 points), tagging us on social media (5 points), and purchasing $25 in retail in one transaction (1 point). if your social media privacy settings don't allow us to see your post, please show us so we can give you your points. 1 point = $1 and can be redeemed at anytime. Points from our previous rewards program have been converted to gift certificates and are available to be redeemed until 12/31/19. Rewards are non transferable.
We love our community and are happy to support as often as we can and in any way we can. Please ask.
We strive to always be on time for our guests. If we are running significantly behind we will make every effort to contact you prior to you appointment time. The only way we can ensure our punctuality is if each guest in our salon arrives on time for their appointment. If you are more than 10 minutes late we may refuse service or alter services so that it doesn’t effect the rest of our scheduled appointments
We request at least 24 hour notice for all cancellations. If 24 hour notice is not given we can ask for payment of the missed appointment, and prior to your next appointment we may also require a non-refundable deposit of up to the full amount of the services booked. We do understand that life and emergencies happen, so we will use our discretion when enforcing this policy. All cancellations and rescheduling of appointments is tracked.
If you aren’t happy with a product purchased you may return within 30 days for a full refund. Returns are not accepted on empty or almost empty product. Tools can be returned within one week of purchase.
We pride ourselves on doing a thorough consultation prior to each service to ensure 100% happiness. But we realize that sometimes once you get home you may find something you would like to adjust. We are happy to make those adjustments within ONE week of receiving the service. We cannot provide refunds on services.
Our salon is very family friendly. That being said we also want you to be able to relax during your appointment. Please use discretion when bringing your children if they do not have an appointment.
We collect emails via our website, new client forms, and in person. By providing your email your email you maybe provided certain discounts or promotions, and you will be subscribed to our email newsletter. Your email is also used to confirm in salon appointments. Our email list will NEVER be shared or sold to an individual or company for any reason. You may request to have your email removed from our list at anytime, however you will no longer receive appointment confirmations and you still must abide by our punctuality and cancellation policy (detailed above). If you would like to know how we received your email address we will provide that information within 30 days.