FAQS
We know there are a lot of questions related to the COVID-19 closures. Here are some answers to the most frequently asked questions.
WHAT IS DIFFERENT ABOUT APPOINTMENTS NOW?
Covid-19 protocols:
We are following current protocols by the county. Please check the Santa Cruz County Public Health website for the most updated information
CAN I BOOK AN APPOINTMENT?
Yes! Click the book now button to book your appointment and a quick explanation of our online booking system.
HELP! I RAN OUT OF SHAMPOO!
No worries! Stop by the salon and we can get you set up with your perfect product.
If you need a refill you can drop off your bottles during business hours and we will give you a pick up window.
MY ROOTS ARE DRIVING ME CRAZY!
If we aren't able to get you in as soon as you need we do have at home root touch up options. Just send us a text and we will get you set up with the proper product in the perfect shade a arrange pick up for you.
I WAS OFFERED A PREMIUM APPOINTMENT. WHAT DOES THIS MEAN?
Occasionally, we are able to offer appointments outside our regular business hours. These appointments are called Premium Appointments and have a premium price due to overtime. These are only available when they happen to fit in the stylists's personal schedule, and are a convenience to the client who did not find the appointment they wanted available with in the stylists normal schedule.