FAQS

We know there are a lot of questions related to the COVID-19 closures. Here are some answers to the most frequently asked questions. 

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WHAT IS DIFFERENT ABOUT APPOINTMENTS NOW?

Covid-19 protocols:

We are following current protocols by the county. Please check the Santa Cruz County Public Health website for the most updated information

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CAN I BOOK AN APPOINTMENT?

Yes! Click the book now button to book your appointment and a quick explanation of our online booking system. 

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HELP! I RAN OUT OF SHAMPOO!

No worries! Stop by the salon and we can get you set up with your perfect product. 

If you need a refill you can drop off your bottles during business hours and we will give you a pick up window. 

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MY ROOTS ARE DRIVING ME CRAZY! 

If we aren't able to get you in as soon as you need we do have at home root touch up options. Just send us a text and we will get you set up with the proper product in the perfect shade a arrange pick up for you. 

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I WAS OFFERED A PREMIUM APPOINTMENT. WHAT DOES THIS MEAN?

Occasionally, we are able to offer appointments outside our regular business hours. These appointments are called Premium Appointments and have a premium price due to overtime. These are only available when they happen to fit in the stylists's personal schedule, and are a convenience to the client who did not find the appointment they wanted available with in the stylists normal schedule.