FAQS

We know there are a lot of questions related to the COVID-19 closures. Here are some answers to the most frequently asked questions. 

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WHAT DO I NEED TO KNOW ABOUT MY OUTDOOR APPOINTMENT?

While we hope to make the salon experience feel as normal as possible, we do have additional guidelines we must follow per our state health order. These will protect you and your stylist during your service. 

Stylists and clients much wear masks during ALL interactions. We recommend masks with ear loops, if you do not have one we have them available for purchase in the salon for $2.

 

All appointments are outdoors, and we are not allowed to wash hair so please come with your hair freshly washed. 

If you have been in contact with anyone with a positive or pending Covid-19 test please reschedule your appointment. We will see you when you are fully cleared. 

Please come to you appointment alone and practice social distancing.

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CAN I BOOK AN APPOINTMENT?

Yes! If you want a haircut

 

If you had a hair color appointment that had to be canceled due to the closure we will be contacting you as soon as we have a definite open date. Online booking is available for haircut appointments

If you didn't have a hair color appointment booked prior to the shut down you can add yourself to our Waitlist HERE.

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WHEN WILL YOU BE ABLE TO DO COLOR AGAIN?

Based on the states guidelines our COVID numbers will need to drop drastically to reopen fully. 

We have been sending postcards and emails to our elected officials pleading to reopen since our industry is not contributing to the spread. If you'd like to help we have postcards addressed and stamped that you can write a note on in the salon.

HELP! I RAN OUT OF SHAMPOO!

No worries! You can purchase product online and arrange curb side pick up. Just head to our SHOP

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MY ROOTS ARE DRIVING ME CRAZY! 

Same girl, same. We have temporary root touch up sprays available! They are easy to use, and you won't have to run the risk of needing a color correction when we reopen. They are currently available for pre-order, just send us a message HERE.

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ARE YOU MAKING HOUSE CALLS?

We can't make house calls, it is illegal and is punishable by revoking our salon license. As much as we want to do hair, we also want a business to come back to when this is over. 

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I WAS OFFERED A PREMIUM APPOINTMENT. WHAT DOES THIS MEAN?

Occasionally, we are able to offer appointments outside our regular business hours. These appointments are called Premium Appointments and have a premium price due to overtime. These are only available when they happen to fit in the stylists's personal schedule, and are a convenience to the client who did not find the appointment they wanted available with in the stylists normal schedule.

©2019 by The Hair Studio, Corralitos