FAQS

We know there are a lot of questions related to the COVID-19 closures. Here are some answers to the most frequently asked questions. 

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WHAT IS DIFFERENT ABOUT APPOINTMENTS NOW?

Covid-19 protocols:

- All staff and clients must wear masks at all times while in the building and maintain 6ft distance whenever possible. 

- Clients must come alone to their appointments

- When you arrive for your appointment please let us know you are here and either wait in your car or outside and we will call you when we are ready. 

- All surfaces and reusable materials are disinfected after each use

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CAN I BOOK AN APPOINTMENT?

As of 8/31/2020 we are open indoors offering our full menu of services. We are working through a short waitlist of clients before we can open online booking. If you would like to be added to the waitlist please text us at 831.724.5256

HELP! I RAN OUT OF SHAMPOO!

No worries! You can purchase product online and arrange pick up during business hours. Just head to our SHOP

If you need a refill you can drop off your bottles during business hours and we will give you a pick up window. 

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MY ROOTS ARE DRIVING ME CRAZY! 

If we aren't able to get you in as soon as you need we do have at home root touch up options. Just send us a text and we will get you set up with the proper product in the perfect shade a arrange pick up for you. 

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ARE YOU MAKING HOUSE CALLS?

We can't make house calls, it is illegal and is punishable by revoking our salon license. As much as we want to do hair, we also want a business to come back to when this is over. 

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I WAS OFFERED A PREMIUM APPOINTMENT. WHAT DOES THIS MEAN?

Occasionally, we are able to offer appointments outside our regular business hours. These appointments are called Premium Appointments and have a premium price due to overtime. These are only available when they happen to fit in the stylists's personal schedule, and are a convenience to the client who did not find the appointment they wanted available with in the stylists normal schedule.

©2019 by The Hair Studio, Corralitos