Communications and Support Specialist
Job Title: Communications and Support Specialist
Requirements: High School Diploma or equivalent, customer service experience (specifically in written communication a plus), knowledge of social media and target market branding
Initial Schedule: 2 hours per week with option to grow into full time
Role and Responsibilities: This is a growing roll, where the right candidate can use their creativity to create the career of their dreams. Initial responsibilities will be with our salon company monitoring and updating our client rewards program, enhancing email communication with clients, optimizing welcome packets for new clients and physical correspondence. Additional tasks and responsibilities will be added as the position grows, and we find the niche for your expertise within our brand.
Growth can include tasks with our salon company, our hair care company or a new project still in the works. Additional potential responsibilities: website editing and optimization, additional customer service upgrades, order fulfillment, branding, personal branding, social media content creation.
Metrics for Success:
Increased client retention for all stylists
Increased use of our rewards program
Increase new Target Market clients
Increased salon revenue
Additional metrics will be added as responsibilities increase
To apply, please submit the following to Info@TheHairStudioCorralitos.com :
A 2 minutes video bio (have fun with it)
Sample response to this prompt: Customer emails asking for an appointment outside of our regular business hours, as the communications manager how would you respond to this request? What would you do, and what would you write back to the client?
The 3 Instagram accounts that give you all the feels
You favorite personality test, and how you identify within it? (ie. enneagram, Myers-Briggs, Languages of Appreciation/5 Love languages)